Privacy policy
PRIVACY POLICY
Last Updated: 14 June 2026
1. Introduction
This Privacy Policy explains how Artekcraft Ltd. ("Artekcraft", "we", "us" or "our") collects, uses, stores and protects personal information when you visit or make purchases through https://www.artekcraft.com (the "Website").
We are committed to protecting your privacy and processing personal data in accordance with:
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);
Bulgarian data protection legislation;
Applicable European Union consumer protection laws.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
Artekcraft Ltd.
Republic of Bulgaria
VAT Registered Business
Email: artekcraft@gmail.com
Website: https://www.artekcraft.com
Artekcraft is the data controller responsible for processing your personal information.
3. Information We Collect
We may collect the following information:
Name;
Billing address;
Shipping address;
Email address;
Telephone number;
Company name;
VAT number;
Order information;
Payment information;
Personalization details;
Uploaded photographs;
Custom text and names;
IP address;
Browser information;
Cookies;
Device information;
Website usage information;
Communications with customer support.
4. Payment Information
Payments are processed by secure third-party payment providers, including myPOS.
Artekcraft does not store complete credit card or debit card details.
Payment information is processed directly by authorized payment providers under their own privacy policies and security standards.
5. How We Use Your Information
Personal information may be used to:
Process and fulfill orders;
Provide personalized products;
Communicate regarding orders;
Provide customer support;
Prevent fraud and unauthorized transactions;
Maintain Website security;
Improve products and services;
Comply with legal obligations;
Maintain accounting and tax records;
Respond to legal requests and enforce our rights.
6. Legal Basis for Processing
We process personal data on one or more of the following legal grounds:
Performance of a contract;
Compliance with legal obligations;
Legitimate interests;
Consent where required;
Protection against fraud and abuse.
7. Personalized Products
For custom and personalized products, customers may voluntarily provide:
Names;
Initials;
Dates;
Photographs;
Logos;
Custom text;
Artwork.
Customers are solely responsible for ensuring that submitted content does not violate the rights of third parties.
8. Sharing of Personal Data
We may share personal information with trusted service providers necessary to operate the Website and fulfill orders.
These may include:
Shopify;
myPOS;
Shipping carriers;
Payment processors;
Accounting providers;
Cloud storage providers;
IT service providers;
Google;
Meta;
Analytics providers;
Legal and governmental authorities where required by law.
Personal information is never sold to third parties.
9. International Transfers
Some service providers may process personal data outside the European Economic Area.
Where international transfers occur, appropriate safeguards are implemented in accordance with GDPR requirements.
10. Data Retention
Personal information is retained only for as long as necessary to:
Provide services;
Comply with legal obligations;
Maintain accounting and tax records;
Resolve disputes;
Protect legal rights.
Certain accounting records may be retained for periods required by Bulgarian law.
11. Cookies
The Website uses cookies and similar technologies.
Cookies may be used for:
Website functionality;
Security;
Shopping cart operation;
Analytics;
Marketing;
Advertising;
Personalization.
Users may manage cookie preferences through their browser settings and cookie consent tools.
12. Google and Meta Technologies
The Website may use:
Google Analytics;
Google Ads;
Meta Pixel;
Facebook Ads;
Remarketing technologies.
These services may collect information about browsing behavior and interactions with the Website.
13. Customer Rights
Under GDPR, customers may have the right to:
Access personal data;
Correct inaccurate information;
Request deletion;
Request restriction of processing;
Object to processing;
Withdraw consent;
Receive a copy of their data;
Lodge a complaint with a supervisory authority.
Requests may be submitted to:
14. Right to Erasure
The right to deletion is not absolute.
Certain information may be retained where necessary for:
Tax obligations;
Accounting requirements;
Fraud prevention;
Legal claims;
Compliance with applicable laws.
15. Security
We implement reasonable technical and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
16. Children's Privacy
The Website is not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children.
If we become aware that personal information of a child has been collected, reasonable steps will be taken to delete such information.
17. Third-Party Websites
The Website may contain links to external websites.
Artekcraft is not responsible for the privacy practices or content of third-party websites.
Users are encouraged to review their privacy policies separately.
18. Automated Decision-Making
Artekcraft does not make decisions producing legal effects solely through automated processing.
19. Fraud Prevention
Personal information may be used to:
Detect suspicious activity;
Prevent fraud;
Protect customers;
Protect the Website;
Comply with legal obligations.
20. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions become effective immediately upon publication on the Website.
Customers are encouraged to review this Policy periodically.
21. Contact Information
Questions concerning this Privacy Policy may be directed to:
Artekcraft Ltd.
Email: artekcraft@gmail.com
Website: https://www.artekcraft.com
22. Supervisory Authority
Customers residing within the European Union have the right to lodge a complaint with their local data protection authority.
For Bulgaria, the supervisory authority is:
Commission for Personal Data Protection
2 Prof. Tsvetan Lazarov Blvd.
1592 Sofia
Republic of Bulgaria
Website:
By using this Website or placing an order, you acknowledge that you have read and understood this Privacy Policy.