Frequently Asked Questions

Find answers to common questions about orders, personalization, shipping, and custom requests.

Can I personalize my order?

Yes! Most of our products can be customized with names, dates, photos, or your own text — just fill in the personalization fields on the product page. Please double-check spelling and details before ordering, as we make exactly what you submit.

Can I request a custom design?

Absolutely. Send us your idea through our Contact page and we'll let you know what's possible, along with a price and timeframe.

How long does processing take?

All products are made to order. Production typically takes 1–3 business days, depending on the product and level of personalization. Shipping time is added on top — see the Shipping Information on each product page.

Do you ship internationally?

Yes, we ship across the EU. Shipping options, rates, and estimated delivery times are shown at checkout before you pay.

Can personalized items be returned?

Personalized items are made just for you, so they can't be returned or exchanged. You can cancel free of charge any time before production starts. If your item arrives damaged, faulty, or different from what you approved, we'll fix or replace it free — you're covered by the 2-year legal guarantee. See our Refund Policy for details.

What if my order arrives damaged?

Contact us with your order number and a photo of the product and packaging, and we'll sort it out quickly with a free replacement or repair.

How can I contact you?

Through our Contact page or by email at artekcraft@gmail.com — we're happy to help.