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SHIPPING POLICY
Last Updated: 14 June 2026
1. General Information
This Shipping Policy applies to all orders placed through https://www.artekcraft.com (the "Website").
The Website is operated by:
Artekcraft Ltd.
Republic of Bulgaria
VAT Registered Business
Email: artekcraft@gmail.com
Website: https://www.artekcraft.com
2. Processing Time
Most products offered by Artekcraft are made to order and personalized.
Processing times vary depending on:
Product type;
Level of personalization;
Order volume;
Material availability.
Estimated processing times displayed on the Website are provided for informational purposes only and do not constitute guaranteed delivery dates.
Orders are processed on business days only.
Weekends and public holidays are excluded.
3. Production of Personalized Products
Personalized products are manufactured according to the information provided by the customer.
Customers are responsible for verifying:
Names;
Dates;
Spelling;
Initials;
Photographs;
Custom text;
Uploaded artwork.
Production begins after the order is received and payment is successfully authorized.
Once production has started, changes or cancellations may no longer be possible.
4. Shipping Destinations
Artekcraft ships to:
Bulgaria;
Germany;
European Union member states;
Other countries where shipping services are available.
Certain destinations may be unavailable due to carrier restrictions or legal requirements.
Artekcraft reserves the right to refuse shipments to certain locations.
5. Shipping Methods
Orders may be delivered through one or more third-party carriers.
Available shipping methods are shown during checkout.
Artekcraft reserves the right to choose the most suitable shipping provider.
6. Shipping Costs
Shipping costs are calculated during checkout.
Shipping charges depend on:
Destination;
Weight;
Dimensions;
Shipping method selected;
Applicable taxes and customs requirements.
Shipping charges are non-refundable once an order has been shipped, except where required by law.
7. Delivery Estimates
Delivery times are estimates only and are not guaranteed.
Delivery times may vary due to:
Carrier delays;
Weather conditions;
Customs inspections;
Strikes;
Public holidays;
High seasonal demand;
Transportation disruptions;
Force majeure events.
Artekcraft shall not be liable for delays outside its reasonable control.
8. Customs Duties and Import Taxes
Customers outside the European Union are responsible for:
Import duties;
Customs fees;
Local taxes;
Brokerage charges;
Other governmental fees.
Such charges are determined by the authorities of the destination country and are not controlled by Artekcraft.
Failure to pay customs charges may result in delays, refusal of delivery or return of the package.
9. Incorrect Address Information
Customers are solely responsible for providing complete and accurate shipping information.
Artekcraft is not responsible for delays or losses resulting from:
Incorrect addresses;
Incomplete addresses;
Wrong postal codes;
Missing apartment numbers;
Customer input errors.
Additional shipping costs arising from such errors shall be borne by the customer.
10. Refused or Unclaimed Packages
Packages refused by the customer or not collected from the carrier may be returned to Artekcraft.
Reshipment may require payment of additional shipping charges.
Shipping fees already incurred are non-refundable.
11. Risk of Loss
For consumers, the risk of accidental loss or damage passes to the customer upon physical delivery of the goods.
For business customers, risk may pass earlier as permitted by applicable law.
12. Damaged Packages
Customers should inspect their package upon delivery.
If a package arrives visibly damaged, customers should:
Photograph the package;
Retain all packaging materials;
Contact Artekcraft as soon as possible;
Provide supporting evidence where requested.
Failure to report visible shipping damage promptly may affect the handling of claims.
13. Lost Packages
If tracking information indicates that a package has not been delivered, customers should contact Artekcraft.
Investigations with carriers may require additional time.
Artekcraft reserves the right to:
Replace the order;
Issue a refund;
Await the carrier's investigation results.
14. Tracking Information
Where available, tracking information will be provided after shipment.
Customers are responsible for monitoring tracking updates and ensuring receipt of deliveries.
15. Partial Shipments
Artekcraft reserves the right to ship products separately when necessary.
Separate shipments shall not increase the total price paid by the customer unless otherwise agreed.
16. Force Majeure
Artekcraft shall not be liable for delays caused by:
Natural disasters;
Floods;
Wars;
Pandemics;
Government restrictions;
Cyberattacks;
Power outages;
Strikes;
Transportation disruptions;
Supplier failures;
Events beyond reasonable control.
Delivery obligations are suspended during such events.
17. Third-Party Carriers
Delivery services are provided by independent carriers.
Artekcraft shall not be liable for:
Carrier delays;
Carrier errors;
Temporary service interruptions;
Events beyond its control.
Nothing in this section limits mandatory consumer rights under applicable law.
18. Contact Information
Questions regarding shipping may be directed to:
Artekcraft Ltd.
Email: artekcraft@gmail.com
Website: https://www.artekcraft.com
By placing an order through the Website, you acknowledge that you have read and understood this Shipping Policy.